Privacy Policy

Privacy Policy of wd30.watchhousesale.com

Chi Wang Limited operates the website wd30.watchhousesale.com. This document describes the data collection, use, storage, and disclosure practices of Chi Wang Limited regarding all customers, visitors, and users of wd30.watchhousesale.com. The terms “you” and “your” refer to any person who accesses or uses wd30.watchhousesale.com for any purpose.

Payment Processing

We use PayPal as our payment gateway to handle credit card, debit card, and other online transactions. All payment information you enter at checkout is processed and stored through PayPal’s secure, encrypted services to safeguard your data privacy and security.

For detailed information on how PayPal collects, uses, and protects your personal data, please see the PayPal Privacy Statement.

1. Data Collected by Chi Wang Limited

Chi Wang Limited collects the following categories of personal data when you place an order, create a customer account, subscribe to marketing emails, or contact customer support.

• Identity and Contact Data: Full name, billing address, shipping address, email address, telephone number.

• Order and Transaction Data: Details about products purchased (bag models, colors, quantities), order history, payment method, transaction date and time, shipping status.

• Payment Data: Credit card number, expiration date, billing zip code, and payment service provider transaction identifiers. Full payment data is processed directly by Chi Wang Limited’s third-party payment processors and is not stored on Chi Wang Limited servers after transaction completion.

• Account Data: Customer account password (stored in hashed form), account creation date, saved shipping addresses, wish list contents.

• Technical and Usage Data: IP address, browser type and version, operating system, referral source, pages viewed on wd30.watchhousesale.com, time and date of each visit, clickstream data.

• Communications Data: Contents of emails, live chat messages, and phone call recordings (with consent where required by law) sent to [email protected] or through wd30.watchhousesale.com contact forms.

2. Purposes of Data Processing

Chi Wang Limited processes your personal data for the following specific purposes:

• Order Fulfillment: Processing payments, packing and shipping bags to your provided shipping address, sending order confirmation emails, and issuing refunds or replacements.

• Customer Account Management: Creating and maintaining your account on wd30.watchhousesale.com, enabling you to view order history and manage saved addresses.

• Customer Support: Responding to inquiries sent to [email protected], resolving delivery issues, and handling return requests.

• Legal Compliance: Verifying the identity of customers who request data deletion or account closure. Retaining transaction records as required by tax and commerce laws of the jurisdiction of 8/F, Jade Centre, 98 Wellington Street, Central.

• Security and Fraud Prevention: Detecting automated bot traffic, identifying fraudulent payment attempts, and blocking unauthorized access attempts to wd30.watchhousesale.com customer databases.

• Marketing Communications: Sending promotional emails about new bag collections, discounts, and restocks only if you have explicitly opted in by checking the subscription box during checkout or account registration.

3. Legal Basis for Processing (for users in the European Economic Area)

Chi Wang Limited processes your personal data under the following legal bases:

• Contract Performance: Processing necessary to fulfill your purchase agreement, including payment processing and shipping.

• Legal Obligation: Processing required to comply with tax record-keeping laws, consumer protection regulations, and anti-fraud statutes.

• Legitimate Interest: Processing for fraud detection and direct marketing to existing customers who have previously purchased bags from Chi Wang Limited regarding similar products.

• Consent: Processing for non-essential cookies and for sending marketing emails to new customers.

4. Data Sharing and Disclosure

Chi Wang Limited shares your personal data with the following categories of third-party recipients:

• Shipping Carriers: Name, shipping address, telephone number, and order details are transmitted to [specific carriers – e.g., DHL, FedEx, USPS] for delivery of purchased bags.

• Payment Processors: Payment data (credit card number, amount, billing address) is transmitted to Stripe and PayPal for transaction authorization.

• Cloud Hosting Providers: All personal data is stored on servers operated by Amazon Web Services located in the United States.

• Email Service Provider: Email address and name are transmitted to SendGrid for sending order confirmations and marketing communications.

• Legal Authorities: Chi Wang Limited discloses personal data to law enforcement agencies or tax authorities when ordered by a court of competent jurisdiction or when required by a mandatory provision of law applicable to 8/F, Jade Centre, 98 Wellington Street, Central.

Chi Wang Limited does not sell personal data to any third party for advertising or data brokerage purposes.

5. Data Retention Periods

Chi Wang Limited retains your personal data according to the following absolute schedules:

• Order and Transaction Data: 7 years after the date of final delivery or last return, to comply with tax audit requirements.

• Customer Account Data: For the duration of your active account plus 12 months after account closure.

• Marketing Communications Data: 24 months from the last email open or click, after which the email address is deleted from marketing lists.

• Chat and Email Support Communications: 12 months from the date of the last message.

• IP Address and Technical Logs: 90 days from the date of collection.

6. Your Data Protection Rights

You have the following rights regarding your personal data held by Chi Wang Limited:

• Right of Access: Receive a copy of all personal data stored about you.

• Right to Rectification: Correct inaccurate or incomplete identity or address data.

• Right to Erasure: Request deletion of your account and all associated order data, except data that Chi Wang Limited is required by law to retain (order history for 7 years).

• Right to Data Portability: Receive a machine-readable file (CSV format) of your order history and account profile data.

• Right to Object: Stop all marketing emails by clicking the unsubscribe link or by sending a request to [email protected].

• Right to Withdraw Consent: If processing is based on consent, withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any right, send a message to [email protected] from the email address associated with your account. Chi Wang Limited responds to all verified requests within 30 calendar days.

7. Cookies and Tracking Technologies

wd30.watchhousesale.com uses the following specific cookies:

• Session Cookies: Deleted when you close your browser. Required for shopping cart functionality. Expiration: browser session.

• Persistent Authentication Cookies: Remember your login status for 7 days. Contains a randomly generated token, not your password.

• Analytics Cookies: Google Analytics cookies (_ga, _gid) collect anonymized IP addresses to count page views and track bag product popularity. Expiration: 2 years.

• Functionality Cookies: Store your preferred currency and recently viewed bag categories. Expiration: 30 days.

You may disable cookies through your browser settings. Disabling session cookies prevents the shopping cart from functioning, making purchases impossible.

8. Security Measures

Chi Wang Limited implements these specific security controls:

• TLS 1.3 Encryption: All data transmitted between your browser and wd30.watchhousesale.com is encrypted using 256-bit AES.

• PCI DSS Compliance: Payment data handling follows Payment Card Industry Data Security Standard requirements.

• Hashed Passwords: Customer account passwords are stored using bcrypt with a cost factor of 12.

• Access Logging: All internal access to customer databases by Chi Wang Limited employees is logged and audited weekly.

9. International Data Transfers

Chi Wang Limited operates from 8/F, Jade Centre, 98 Wellington Street, Central and uses service providers located in the United States. If you access wd30.watchhousesale.com from a jurisdiction with different data protection laws, your data is transferred to the United States. Chi Wang Limited relies on Standard Contractual Clauses approved by the European Commission for transfers of personal data from the European Economic Area to the United States.

10. Children’s Privacy

wd30.watchhousesale.com sells bags intended for adult users. Chi Wang Limited does not knowingly collect personal data from any person under 16 years of age. If a parent or guardian discovers that a child under 16 has provided personal data through wd30.watchhousesale.com, that parent or guardian must immediately contact [email protected] to request deletion of the child’s data.

11. Changes to This Privacy Policy

Chi Wang Limited updates this Privacy Policy by posting a new version on wd30.watchhousesale.com with a new “Last Updated” date. Changes become effective 30 calendar days after posting for existing customers, and immediately upon posting for new customers who first access wd30.watchhousesale.com after the posting date.

12. Contact Information

For all questions, data subject requests, or privacy complaints, contact Chi Wang Limited exclusively through:

• Email: [email protected]

• Postal Mail: 8/F, Jade Centre, 98 Wellington Street, Central

Chi Wang Limited confirms that this Privacy Policy constitutes the entire agreement between you and Chi Wang Limited regarding data collection and processing activities on wd30.watchhousesale.com.